MGT 308 Responding Effectively to Complex Incidents

An Incident Commander’s (IC) mission is to ensure that incidents are managed as effectively and safely as possible.

Complex incidents are particularly challenging to manage because they often evolve rapidly, involve significant

hazards, and/or require innovative solutions. Complex incidents require a response from multiple

jurisdictions/agencies, each of which may have a unique perspective when arriving on-scene. To effectively manage

these incidents, the diverse response partners must act collaboratively, and this requires ICs to rapidly bring their

differing response priorities, objectives, and strategies into alignment. This course discusses how to overcome the

unique challenges that complex incidents present. Topics include the need to rapidly recognize the incident’s

magnitude and cooperate with other commanders, strategies for promoting interdisciplinary collaboration before an

incident occurs, strategies for deconflicting competing priorities, how and when to establish a unified command, and

how and when to transfer command.

Course Length: 16 hours

Course Manager:

Course Timeline: Two Days (16 hours)

Prerequisite: None

Target Audience/Discipline: Law Enforcement, Fire Service, Emergency Medical Services, 911 Dispatchers, Emergency Management Public Health, Public Works

Scheduled Classes:

Date	Location
Oct 1-2, 2025	ILEAS**
** No lodging available

Please note: Applications for courses will be accepted up to 1 day prior to the course date.

If you want to learn more about the Training Program or are interested in attending a specific course, please contact your IEMA Regional Coordinator or Nancy Buck. Registration should be made in advance to attend any IEMA sponsored class. Walk-in registrations are only accepted if room space and course materials are available. To register for IEMA classes, please see the IEMA Online Registration and Tracking Program Page.